Pulseway customers can now build fully customisable automation workflows, putting IT issue remediation on autopilot and preventing potential downtime for their businesses while increasing their response efficiency.

Dublin, Ireland, April 2, 2020 -- Pulseway, a leading provider of mobile-first, cloud-first remote monitoring and management (RMM) software, is excited to announce the launch of a new powerful automation workflows feature that will auto-remediate IT issues on a user's behalf. The newly enhanced Automation Engine will help Pulseway’s customers lighten their workload while preventing potential downtime and keeping IT infrastructure safe and running smoothly.

'I am extremely excited to launch the automation workflows feature as this has been one of the most requested features from our customers, and we could not be prouder of the end result,' said Marius Mihalec, founder and CEO of Pulseway. 'This vital feature enables our customers to put the remediation of many common IT issues on autopilot, freeing up their time for what is truly important. Pulseway's partners can now build fully customizable workflows with unlimited routes, meaning there is no task that we can't fix for you. Whether you are an enterprise-size Managed Service Provider (MSP) with hundreds of clients or a system administrator single-handedly managing the entire IT Infrastructure, automation workflows feature will transform the way you view IT Management.”

The newly added automation feature was built as an extension of notifications to enable the platform to auto respond to issues and eliminate potential downtime or escalations. Built-in directly to the Pulseway RMM automation module, it is available to all Pulseway Team customers at no extra cost. Each workflow is designed to be fully customizable per the customer’s wants and needs, enabling a user to choose from 17 variations of triggers including high CPU, system status, user log in, low disk space and much more. Some of the available actions of the automation workflows include running a script or a task, starting/stopping a  service, creating an alert, changing notification priority, adding and  removing tags and kill processes.

Specifically, the new automation workflows feature enables Pulseway's customers to do the following:

• Build fully customizable workflows thanks to the intuitive workflow builder
• Use notifications as workflow triggers
• Automatically start the workflow execution when an alert is triggered
• See real-time updates of the execution steps the workflow is taking
• Get the status and the execution time of previously performed workflows

'The fact that most issues can now be auto-remediated on the background without the need for manual interception is simply amazing for the efficiency of my business,' said Phil Law, Managing Director of Spicy Support, a Manchester-based managed services provider. 'Setting up your own workflow is very easy and the experience could not have been more seamless thanks to the clean and straightforward UI. This feature will save us a lot of time and will enable us to shift our focus towards more pressing IT issues.'