Pulseway NOC Services
– Your extra team member

Don't let technical staff shortages hold you back. Add Pulseway NOC to your team and plan with confidence.

Scale when
you need to

Staffed with Pulseway experts, our NOC Services are designed to allow you scale quickly without costly overhead, plan with confidence, offer a consistent level of service to your users and free up your staff to focus on strategic, proactive tasks, rather than reacting to issues all the time.

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NOC Services

Service

  • Server Policy Management

    Identify and configure correct monitoring policy

  • Performance Monitoring

    Monitor the status of servers and server applications

  • VM Monitoring

    Enabling & monitoring of VMs

  • Notification & Escalation

    Escalation with steps to resolution

  • Server Reporting

    Build & send server performance reports

  • Server Restarts

    Proactive or on demand server restarts

  • Service Restarts

    Proactive or on demand service restarts

  • Active Directory Management

    AD Troubleshooting

  • Resolution

    Server performance analysis & troubleshooting

  • Automation Assistance

    Proactive NOC maintenance & auto-remediation tasks

  • Patch Deployment

    Patch policy creation & management

  • Patch Failure Resolution

    Resolve & escalate patch failures

  • Antivirus Management*

    Deploy, configure, manage, escalate identified security issues

Basic

  • Server Policy Management

  • Performance Monitoring

  • VM Monitoring

  • Notification & Escalation

  • Server Reporting

  • Server Restarts

Standard

  • Server Policy Management

  • Performance Monitoring

  • VM Monitoring

  • Notification & Escalation

  • Server Reporting

  • Server Restarts

  • Service Restarts

  • Active Directory Management

  • Resolution

Premium

  • Server Policy Management

  • Performance Monitoring

  • VM Monitoring

  • Notification & Escalation

  • Server Reporting

  • Server Restarts

  • Service Restarts

  • Active Directory Management

  • Resolution

  • Automation Assistance

  • Patch Deployment

  • Patch Failure Resolution

  • Antivirus Management*

* Only applies to AV products integrated into RMM platform

NOTE: If there is a backup requirement we can deploy, monitor, configure and remediate backup failures – scoped based on specific backup requirements

Never miss an important alert again

Operating on a 24x7x365 basis, Pulseway NOC ensures your networks are always being monitored without adding additional overtime costs. Important alerts are escalated, and our team can even help in their resolution.

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NOC

AN INDUSTRY-LEADING PLATFORM TRUSTED BY THOUSANDS OF CUSTOMERS

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Deliver more – on your own terms

Pulseway NOC Services are arranged into 3 service tiers for both servers and workstations – each designed to suit different operational needs. Enrol your workstations and/or servers into the appropriate service level on a mix-and-match basis and add more endpoints or upgrade service levels at any time.

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NOC Services Monitoring

One inclusive price

For customers new to Pulseway, NOC services are available for a simple monthly per-endpoint fee that includes all relevant software licenses.

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NOC Services Platform

Pulseway

Powerful does not have to be complicated.
Get started with a free, no commitment trial!

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