Staffed with Pulseway experts, our NOC Services are designed to allow you scale quickly without costly overhead, plan with confidence, offer a consistent level of service to your users and free up your staff to focus on strategic, proactive tasks, rather than reacting to issues all the time.
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Server Policy Management
Identify and configure correct monitoring policy
Performance Monitoring
Monitor the status of servers and server applications
VM Monitoring
Enabling & monitoring of VMs
Notification & Escalation
Escalation with steps to resolution
Server Reporting
Build & send server performance reports
Server Restarts
Proactive or on demand server restarts
Service Restarts
Proactive or on demand service restarts
Active Directory Management
AD Troubleshooting
Resolution
Server performance analysis & troubleshooting
Automation Assistance
Proactive NOC maintenance & auto-remediation tasks
Patch Deployment
Patch policy creation & management
Patch Failure Resolution
Resolve & escalate patch failures
Antivirus Management*
Deploy, configure, manage, escalate identified security issues
Basic
Standard
Premium
* Only applies to AV products integrated into RMM platform
NOTE: If there is a backup requirement we can deploy, monitor, configure and remediate backup failures – scoped based on specific backup requirements
Operating on a 24x7x365 basis, Pulseway NOC ensures your networks are always being monitored without adding additional overtime costs. Important alerts are escalated, and our team can even help in their resolution.
TALK TO USPulseway NOC Services are arranged into 3 service tiers for both servers and workstations – each designed to suit different operational needs. Enrol your workstations and/or servers into the appropriate service level on a mix-and-match basis and add more endpoints or upgrade service levels at any time.
TALK TO USFor customers new to Pulseway, NOC services are available for a simple monthly per-endpoint fee that includes all relevant software licenses.
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