With the digital world changing faster than ever, businesses are rushing to keep up, especially when it comes to supporting remote work. Interestingly, a report from 2023 highlighted that over 82% of businesses now support some form of remote work, underscoring the critical role of effective RMM solutions today. This makes choosing the right remote monitoring and management (RMM) tools more important than ever.

Although TeamViewer has been a go-to for remote access, there are now many other options that might fit your needs better. This blog takes a closer look at the top five TeamViewer competitors and alternatives in 2024, showing how they might be a better match for your business.

Five key features of an RMM

Before diving into the alternatives, let's outline the five essential features an RMM solution should offer:

• Comprehensive monitoring: Ability to continuously monitor IT infrastructure and endpoints for performance, health and security issues.
• Automated maintenance: Features that allow for the automation of routine maintenance tasks to prevent issues before they arise.
• Remote access and support: Secure and reliable remote access capabilities to manage and troubleshoot systems without physical presence.
• Policy and patch management: Tools for managing and automating software updates and policy enforcement across all devices.
• Reporting and analytics: Detailed reports and analytics that provide insights into IT infrastructure performance, facilitating informed decision-making.

By prioritizing these five key features, businesses can significantly enhance their IT management capabilities, making operations smoother and more responsive to today's demands.

Top five best TeamViewer competitors and alternatives in 2024

With the increasing demand for flexible, efficient and secure IT solutions, many organizations are looking beyond the familiar confines of TeamViewer. Exploring the top five competitors and alternatives to TeamViewer not only offers insights into the evolving market but also helps businesses find the tools that best fit their unique needs. So, let’s dive in:

1. ConnectWise Control

By offering robust remote support, access and meeting capabilities, ConnectWise Control is renowned for its high-performance and customizable solutions. It is an excellent choice for IT teams looking for flexibility in their remote access tools.

Why opt for ConnectWise Control over TeamViewer?

• Tailored to your needs: With superior customization options, it adapts to your specific operational requirements, ensuring your remote access tool feels like a natural extension of your IT infrastructure.
• Fortified security: Advanced security features safeguard your remote access, protecting your data and operations with layers of security measures designed to thwart unauthorized access.
• Enhanced connectivity: Integration capabilities with third-party tools and services expand its functionality, enabling a more cohesive and efficient IT management ecosystem.
• Budget-friendly solutions: Features cost-effective pricing plans that are carefully tailored to accommodate the financial constraints and needs of businesses of various sizes, making high-quality remote access affordable for everyone.

ConnectWise Control stands out as an exceptional choice for IT teams demanding flexibility, customization and security in their remote access tools. With its features you can get a compelling alternative to TeamViewer for businesses of all sizes.

2. AnyDesk

Known for its lightweight installation and impressive speed, AnyDesk facilitates seamless remote desktop connections. It's an ideal solution for businesses that prioritize ease of use and fast performance.

Why opt for AnyDesk over TeamViewer?

• Speed and reliability: Enjoy exceptionally fast and reliable connections that ensure seamless remote access every time.
• Resource efficiency: Utilize lightweight software that offers powerful performance without consuming extensive system resources, ensuring smooth operation.
• Adaptable pricing: Take advantage of flexible pricing models tailored to meet various needs, including a complimentary version for personal use that provides substantial value.
• Enhanced security: Rest assured with robust security measures, including safe and encrypted connections that protect your data integrity and privacy.

Given the above reasons, it’s the excellent choice for businesses looking for speed, simplicity and security in their remote desktop connections.

3. Splashtop

Splashtop stands out for its high-quality remote access capabilities at competitive prices. It caters to various use cases, from individual professionals to large enterprises, offering a balanced mix of performance and cost-efficiency.

Why opt for Splashtop over TeamViewer?

• Clear communication: Enjoy the clarity of high-definition video and audio streaming, ensuring flawless remote meetings and support sessions.
• Cost-effectiveness without sacrifice: Benefit from competitive pricing models that offer full-feature access without breaking the bank.
• Universal compatibility: Experience comprehensive support across all major operating systems, facilitating seamless operations in diverse IT environments.
• Fortified security: Rest assured with enhanced security protocols, including device authentication and two-factor authentication, for peace of mind in every session.

For those seeking a blend of performance and affordability, Splashtop emerges as a strong contender, offering high-quality remote access with a user-friendly interface and robust security features that makes it an ideal choice for businesses of all sizes.

4. Zoho Assist

Zoho Assist is a cloud-based remote support and access software that excels in providing straightforward, secure and scalable solutions for businesses of all sizes. Its integration with other Zoho products makes it a versatile tool for comprehensive IT management.

Why opt for Zoho Assist over TeamViewer?

• Seamless integration: Integrates effortlessly with the Zoho suite, offering a streamlined experience for users already utilizing Zoho products.
• Value for money: Offers competitive pricing plans, including a generous free tier, providing an affordable solution without sacrificing quality or features.
• Enhanced security measures: Implements strong security protocols like SSL and 256-bit AES encryption, ensuring your data remains safe and secure.
• Broad device compatibility: Supports a wide range of devices and operating systems, making it accessible for diverse IT environments.

With these features, Zoho Assist excels in providing a straightforward and cost-effective solution for companies.

5. Pulseway

Pulseway is a comprehensive RMM solution that distinguishes itself through its proactive approach to IT management. Boasting a customer base of over 13,000 businesses worldwide, Pulseway's platform offers an impressive suite of tools designed to automate and streamline IT operations.

Reasons to choose Pulseway over TeamViewer:

• Proactive monitoring and problem solving: Pulseway excels in identifying and addressing issues before they escalate, minimizing downtime and maintaining optimal performance.
• Comprehensive management capabilities: With policy setting, automation and auto-remediation features, Pulseway empowers IT teams to manage their environments effectively, going beyond mere problem reaction.
• Efficient remote support: Pulseway reduces the need for lengthy remote sessions, thereby decreasing technician time and minimizing disruptions to end-users.
• Integrated all-in-one solution: Whether it's monitoring, managing or initiating a remote session, Pulseway's unified platform offers seamless operations from a single pane of glass, along with robust integration capabilities.
• Unbeatable mobile app: Pulseway's industry-leading mobile app allows IT professionals to manage, monitor and remotely access their environment from anywhere by ensuring unparalleled flexibility.
• Advanced reporting: With its vast array of reporting options, Pulseway provides valuable insights, enabling businesses to tailor their IT strategies with precision.

Empower your IT management with Pulseway

Pulseway, the next generation RMM, sets itself apart from its competitors by emphasizing a proactive and comprehensive approach to IT management. Unlike ConnectWise Control, which focuses on high-performance and customizable solutions, Pulseway offers a more integrated and automated IT management experience. In contrast to AnyDesk and Splashtop, which excel in remote access capabilities, Pulseway provides a broader suite of features that go beyond access, including proactive monitoring, automation and mobile management. And, while Zoho Assist benefits from its integration within the Zoho ecosystem, Pulseway stands out with its unmatched mobile access and the ability to seamlessly integrate into any IT environment, redefining control over IT infrastructure with a focus on prevention and efficiency.

What are you waiting for? Take your IT management to the next level with the power of proactive IT solutions from Pulseway and see for yourself how our platform can transform your business operations.