• Pulseway Client Portal
Pulseway Client Portal – Next Generation End User Support
Offer enhanced support while reducing the pressure on your team by providing self-service support so end users can get the help they need, when they need it – without waiting for their turn in the support queue. Welcome to fewer support tickets and happier users.
Empower Your Support Teams with an Interactive and Automated Client Portal
Focus on high value tasks
Support teams spend most of their time repeatedly fixing the same issues in the same way. The Pulseway client portal allows you to automate these resolution paths while giving end users immediate responses to common issues. By reducing your team’s reactive support load, they will have more time to focus on higher value activities that deliver long term benefits.
Interactive
The client portal allows you to build multiple interactive resolution troubleshooters using an intuitive visual editor. These are effectively workflows that can trigger tasks and scripts based on user responses to pre-defined questions. This allows you to define multiple standard resolution paths to reflect end user’s individual circumstances.
Built in chat
The Pulseway client portal includes a built-in chat function that allows the end user to communicate directly with one of your technicians. Chat can be started automatically as a step in a troubleshooter, or you can give users the option to start it directly themselves. A summary of the chat is recorded and can be sent to the technician to aid further investigation.
Simple end user interface
Once you have enrolled end users into the client portal, they can easily access it using just their email address. If their computer has the Pulseway agent installed, you can choose to link to the portal from the system tray. Users simply click on the relevant troubleshooter, and it immediately runs. You can also brand the portal with your own logo for enhanced visibility throughout the customer.
Focus on high value tasks
Support teams spend most of their time repeatedly fixing the same issues in the same way. The Pulseway client portal allows you to automate these resolution paths while giving end users immediate responses to common issues. By reducing your team’s reactive support load, they will have more time to focus on higher value activities that deliver long term benefits.
Interactive
The client portal allows you to build multiple interactive resolution troubleshooters using an intuitive visual editor. These are effectively workflows that can trigger tasks and scripts based on user responses to pre-defined questions. This allows you to define multiple standard resolution paths to reflect end user’s individual circumstances.
Built in chat
The Pulseway client portal includes a built-in chat function that allows the end user to communicate directly with one of your technicians. Chat can be started automatically as a step in a troubleshooter, or you can give users the option to start it directly themselves. A summary of the chat is recorded and can be sent to the technician to aid further investigation.
Simple end user interface
Once you have enrolled end users into the client portal, they can easily access it using just their email address. If their computer has the Pulseway agent installed, you can choose to link to the portal from the system tray. Users simply click on the relevant troubleshooter, and it immediately runs. You can also brand the portal with your own logo for enhanced visibility throughout the customer.
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Transform Your IT Services Today
Maximize profitability, efficiency, and scalability while providing seamless and reliable IT support. Pulseway streamlines your operations and enhances service delivery, ensuring user satisfaction and business success.
Start your Trial
Begin by exploring Pulseway's features with a free trial, laying the foundation for streamlined IT management.
Spec Up your Requirements
Next, specify your IT needs to receive an instant price, ensuring Pulseway aligns perfectly with your objectives.
Integrating Your Systems
Then, connect your existing systems effortlessly, creating a cohesive and unified IT environment.
Automate
Finally, automate key processes to enhance efficiency, unlocking the full potential of Pulseway for proactive management.
Discover How Pulseway Has Helped IT Pros Like you Unlock Their Technology's Potential
