How Siemens Industry Inc. transformed its business with Pulseway
They have been able to become more effective and efficient by working proactively to maintain uptime, while responding faster to any issues that require their attention.
“Pulseway provided just what we were looking for: Ease of use, multiuser access, detailed and easy to understand data and real-time alerts.”
Al Clark III
Senior Technical Specialist, SIEMENS
Objective
To find a solution that would allow the entire team to collaboratively manage critical systems worldwide from a single interface. Additionally to find a way to free IT engineers from long commutes to customer sites.
Customer
Al Clark III is a Senior Technical Specialist at Siemens Industry Inc., which is a subsidiary of Siemens AG, a global powerhouse for over 165 years in electronics and electrical engineering, operating in the industry, energy, healthcare, and infrastructure & cities sectors.
IT infrastructure management is tough
“Managing our IT infrastructure was a very tough job” said Al Clark III, “especially tough on those given the task of maintenance, on-call rotations, and outages.” With the increasing need for a remote monitoring and management tool within Siemens Industry Inc. Al looked for a solution that would allow his entire team to collaboratively manage their computer systems worldwide from a single interface.
Mobile changed everything
Using Pulseway turned out to make a great deal of sense for Siemens Industry Inc. They had everything they needed in one place, with no requirement that they stopped what they were doing and moved somewhere else to take care of critical requirements.
The IT and Sales Engineers look up systems and get real-time information from their mobile phones. The IT Staff perform system diagnostics and Windows Updates quickly and efficiently without having to drive to customer sites or engage in complicated logon processes.
Further benefits
“Pulseway support and communication with customers is one of the best I have ever experienced,” described Al, “all of our questions are answered almost immediately” .
Additionally to the support and communication efficiency, “the solution was extremely easy to use and implement. We had things up and running within hours.”
Favorite aspects in a nutshell
Ease of use and error free statistics as well as the ability to control systems in realtime.
Results
The whole team is now getting real-time information on critical systems worldwide, not to mention they are able to take action immediately from their smartphones or tablets when something goes wrong.
Siemens is a global powerhouse focusing on the areas of electrification, automation and digitalization. One of the world’s largest producers of energy-efficient, resource-saving technologies, Siemens is a leading supplier of systems for power generation and transmission as well as medical diagnosis. In infrastructure and industry solutions the company plays a pioneering role.
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