• Pulseway NOC Services
Pulseway NOC Services – Your extra team member
Don't let technical staff shortages hold you back. Add Pulseway NOC to your team and plan with confidence.
Scale when you need to
Staffed with Pulseway experts, our NOC Services are designed to allow you to scale quickly without costly overhead, plan with confidence, offer a consistent level of service to your users and free up your staff to focus on strategic, proactive tasks, rather than reacting to issues all the time.
Never miss an important alert again
Operating on a 24x7x365 basis, Pulseway NOC ensures your networks are always being monitored without adding additional overtime costs. Important alerts are escalated, and our team can even help in their resolution.
Deliver more – on your own terms
Pulseway NOC Services are arranged into 3 service tiers for both servers and workstations – each designed to suit different operational needs. Enrol your workstations and/or servers into the appropriate service level on a mix-and-match basis and add more endpoints or upgrade service levels at any time.
Scale when you need to
Staffed with Pulseway experts, our NOC Services are designed to allow you to scale quickly without costly overhead, plan with confidence, offer a consistent level of service to your users and free up your staff to focus on strategic, proactive tasks, rather than reacting to issues all the time.
Never miss an important alert again
Operating on a 24x7x365 basis, Pulseway NOC ensures your networks are always being monitored without adding additional overtime costs. Important alerts are escalated, and our team can even help in their resolution.
Deliver more – on your own terms
Pulseway NOC Services are arranged into 3 service tiers for both servers and workstations – each designed to suit different operational needs. Enrol your workstations and/or servers into the appropriate service level on a mix-and-match basis and add more endpoints or upgrade service levels at any time.
Service
Server Policy Management
Identify and configure the correct monitoring policy
Performance Monitoring
Monitor the status of servers and server applications
VM Monitoring
Enabling & monitoring of VMs
Notification & Escalation
Escalation with steps to resolution
Server Reporting
Build & send server performance reports
Server Restarts
Proactive or on demand server restarts
Service Restarts
Proactive or on-demand service restarts
Active Directory Management
AD Troubleshooting
Resolution
Server performance analysis & troubleshooting
Automation Assistance
Proactive NOC maintenance & auto-remediation tasks
Patch Deployment
Patch policy creation & management
Patch Failure Resolution
Resolve & escalate patch failures
Antivirus Management*
Deploy, configure, manage and escalate identified security issues
Basic
Server Policy Management
Performance Monitoring
VM Monitoring
Notification & Escalation
Server Reporting
Server Restarts
Standard
Server Policy Management
Performance Monitoring
VM Monitoring
Notification & Escalation
Server Reporting
Server Restarts
Service Restarts
Active Directory Management
Resolution
Premium
Server Policy Management
Performance Monitoring
VM Monitoring
Notification & Escalation
Server Reporting
Server Restarts
Service Restarts
Active Directory Management
Resolution
Automation Assistance
Patch Deployment
Patch Failure Resolution
Antivirus Management*
* Only applies to AV products integrated into the RMM platform
NOTE: If there is a backup requirement we can deploy, monitor, configure and remediate backup failures – scoped based on specific backup requirements
• Want to get started?
Transform Your IT Services Today
Maximize profitability, efficiency, and scalability while providing seamless and reliable IT support. Pulseway streamlines your operations and enhances service delivery, ensuring user satisfaction and business success.
Start your Trial
Begin by exploring Pulseway's features with a free trial, laying the foundation for streamlined IT management.
Spec Up your Requirements
Next, specify your IT needs to receive an instant price, ensuring Pulseway aligns perfectly with your objectives.
Integrating Your Systems
Then, connect your existing systems effortlessly, creating a cohesive and unified IT environment.
Automate
Finally, automate key processes to enhance efficiency, unlocking the full potential of Pulseway for proactive management.
